[fusion_builder_container admin_label=”Intro” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”80″ margin_bottom=”0″ padding_top=”” padding_right=”” padding_bottom=”60″ padding_left=””][fusion_builder_row][fusion_builder_column type=”1_3″ layout=”1_3″ spacing=”2%” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” undefined=”” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”1″ content_align=”left” style_type=”none” sep_color=””]

ASSISTÊNCIA TÉCNICA SAT

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Personalizar, oferecer e cumprir com os serviços pós-venda, significa para a Bianna Iguaçumec criar uma relação duradora com os seus clientes, baseando-se no respeito e na confiança e com o foco direccionado para a produção e rentabilidade.

Os nossos técnicos especialistas e o pessoal de “Customer Service” estão dispostos a oferecer a resposta mais rápida e eficiente para uma necessidade de assistência técnica que seja solicitada através dos seguintes serviços:

  • Assistência telefônica
  • Assistência técnica pessoal
  • Manutenção preventiva
  • Arranque personalizado
  • Supervisão de equipamentos em tempo real
  • Venda de peças de reserva originais Bianna

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O que fazer em caso de avaria?

Em caso de emergência, apenas tem de colocar-se com contato com a Bianna Iguaçumec. Nós faremos o resto.

A Bianna Iguaçumec conta com uma equipa de especialistas altamente experientes, distribuídos por toda a Península Iberica. A Bianna Iguaçumec conta ainda com uma frota de veículos/oficina, equipados com o stock básico de peças originais, adaptados ao parque de equipamentos da sua área de intervenção.

Quais os benefícios do Serviço de Assistência Técnica SAT?

  • Um trato amável e profissional
  • Explicação dos danos e das suas causas
  • Orçamentação da reparação
  • Informação do estado do equipamento
  • Assessoramento sobre os planos de assistência corretiva e preventiva

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animation_offset=””]http://biannaiguacumec.com/wp-content/uploads/2018/09/UN3_RTS_02.jpg[/fusion_imageframe][/fusion_builder_column][fusion_builder_column type=”2_3″ layout=”2_3″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””]

BIANNA RECYCLING PIONEIRA NO USO DO
RTS: REMOTE TECHNICAL SUPPORT

Somos pioneiros no uso do “RTS” como elemento de controlo, supervisão e manutenção dos equipamentos à distância. Trata-se de um dispositivo composto por uns óculos de visualização a ser utilizado pelos técnicos locais e que permite obter suporte online através de um técnico de back-office. Este poderá guiar o técnico local que está junto do equipamento, na realização da tarefa de modo mais efetivo e mais rápido, tratando-se evidentemente de uma solução mais económica para o cliente.

O “RTS” também pode ser adquirido pelo cliente final de modo a que este o utilize sempre que necessite. Deste modo, poderá solucionar-se uma avaria à distância sem existir a necessidade de uma deslocação de um dos nossos técnicos, poupando-se tempo e dinheiro.

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